![]() The details exposed not only more lies about our car, but also their own bad experience with Open Road. We called the buyer to let them know about it and to ask about the history of the car. It was a sales packet from the previous buyer including personal information. The next day my son found paperwork in the glove compartment. It didn't impact our bottom line, so we agreed. The price of the car was lowered so that the paperwork showed us paying all the fees we’d refused. It's an unsatisfactory experience that leaves you feeling dirty. They price vehicles low to grab your eye and then plan to load it up with lots of 'gotcha', small-print fees. The real problem is their business model. Scott (Finance) was such a positive that it made us feel a bit better. The staff is pleasant, and the inventory looks solid. When a pre-purchase inspection showed it needed an alignment Sabhir said they'd do it only to later text me stating that, “We can’t do the alignment because we're losing so much money.” Nothing more.' I gave an example or two: 'We guarantee it will pass inspection.' Also, 'There is no cooling off period in New Jersey.' The call underscored the dishonesty of our experience. What warranties did they offer on a used car? He said bluntly, 'We guarantee it will pass inspection. The following day I anonymously called Open Road and asked to speak to a manager. He finally relented and we departed with a deal. Four times Sabhir tried to get my son to sign a contract that included everything we’d negotiated away. We agreed to terms including a refundable $500 deposit. Still over the listed price but a reasonable value for the number. So we considered these divine new numbers. So finally Sabhir returns with an old favorite: 'The manager says we're already losing too much money on this car and you can take or leave this offer. During this Sabhir claimed, “Oh, I don't make money on used cars'. The last debate was over our refusal to pay a $500 financing fee. We played the insulting Magic Manager game where he 'pleads our case' to an unseen omnipotent being. If they don’t make money, why the $500 fee? Earlier Sabhir said the dealership doesn't make money on financing. I had asked about using our own financing, but now we see we’re charged $500 if we do. After more fees came a new Grand Total of more than $19,700, with still more to come. He said their service department charges them $300 just to look at the car. Sabhir initially claimed they’d just gotten the car and only had time to wash and wax it. Then, a $980 line item, 'Reconditioning Fee'. Then several lines like 'NJ Registration $100' (two 'Registration' fees?), Tags, etc. Then a myriad of lines 'Registration, Dealer Fees', etc., roughly $1,000. The details sheet: Line 1, price, $16,375. 30 days, for ANYTHING.' He also suggested we could return it if we weren’t happy with it. What does that mean? 'Bring it back and we look at it. If anything happens during that time we just bring it back.' Something major? 'You just bring it back'. “Do you offer a warranty?” Sabhir assured me, '30 days. We sat down to go over details and suddenly felt like we were swimming with sharks. Our sales rep, Sabhir told us the car had “just arrived” and gave us an initial impression of a no-hassle deal. Two days later it was still there so we stopped in. We were told the car was there and that our $17k budget (total) was no problem. Not only did he earn my business but also that of my family s which includes an upcoming purchase and 3 Acura leases maturing within the next 6 months.We found a used car at Open Road via CarFax. In the end, Pedro made it all happen and I picked up my wife s car first thing in the morning the following day. Pedro was upfront, responsive, and worked with my best interest in mind throughout the whole interaction, qualities that are important in building long term relationships with your clients. I had told my wife that we would just wait but Pedro was helping me close the deal behind the scenes to surprise her with a new car for her birthday. We were very indecisive being that we wanted to wait for the 2021 models but the programs on the 2020 models were extremely attractive. Walked in so my wife could test drive a 2020 MDX ASPEC being that the lease on our 2018 TLX was maturing and we were now a family of 5. That s until I came across Pedro Diaz at Open Road Acura of Wayne. Switched over to an Acura (my previous salesman retired) and didn t really find that there. As a longtime Audi customer, I had experienced fir.Īs a longtime Audi customer, I had experienced first class business throughout my years there.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |